The user app experience does not differ from MRO Insider. The new Alpha Wingman (AW) app  will act as a one-stop solution, increasing convenience and streamlining the booking process by reducing administrative delays, said the firm.

“We are excited to introduce Alpha Wingman, which represents our continued growth and unwavering commitment to meeting the evolving needs of our expanding client base,” said Andy Nixon, president of Alpha Wingman. “Our change in identity will help us as we deliver greater access to a wider selection of vendors and services, making Alpha Wingman your go-to source for aviation products and services.”

Latest additions include:

• Catering Services: Providing gourmet catering to meet the diverse dietary needs of our customers.
• Car Services: Providing luxury ground transportation for passengers and crew members.
• FBO Services: Allowing our aircraft operators to request quotes for fuel, ramp fees, handling services and more.
• Pre-Purchase Inspections: Providing easy access to comprehensive aircraft evaluations prior to acquisitions.

“Alpha Wingman is not just a new name; it’s a new era for our company,” added Nixon. “We are constantly upgrading our platform to deliver a seamless experience, from booking maintenance and rapid AOG repairs, to arranging catering, booking an FBO or ground transportation services. Our objective is to be your trusted partner, providing access to anything you need for your flight operations.”

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The collaboration promises to refine the accessibility of pre-purchase inspections and data, and enhance the efficiency of service procurement exclusively for IADA members. MRO Insider will showcase IADA Members and Dealers, integrating an IADA-branded interface within the Broker Portal.

“Through enhanced connectivity with IADA, MRO Insider is adding value for the operators and flight departments who work with our dealers and MROs,” said IADA executive director Wayne Starling. “The collaboration between IADA members and MRO Insider will reduce the time spent sourcing PPI slots while the service providers gain business volume for inspections.”

On top of being distinctly highlighted, IADA-affiliated service providers will also be given precedence in search outcomes. After the aircraft transaction, IADA dealers/brokers can gift the MRO Insider app to new aircraft owners. Dealers/brokers will also have their company banner displayed within that aircraft operator’s dashboard. Finally, the MRO Insider platform will distinguish IADA service providers and dealers/brokers with an exclusive IADA emblem.

Andy Nixon, president of MRO Insider, said: “Working with Wayne, Erika Ingle, and the rest of the IADA team on this project has been a terrific experience. Our brands strive to provide business aviation with the tools, industry experts, and efficient timeframes to complete necessary tasks involving the sale and after-sale support. 

“This partnership puts us in a unique position to demonstrate and prove our value proposition to new aircraft purchasers while giving the IADA dealer/broker network peace of mind their new customers are being taken care of after the aircraft delivery.” 

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The DGL plays a “pivotal” role for MRO Insider’s network of operators and providers in areas such as receiving parts from the US and time frame management, said the firm.  

Andy Nixon, president of MRO Insider said: “With the Asian business aviation market continuing to grow, our team is excited to announce the AOG and scheduled maintenance support within the region. This market is also dominated by large cabin aircraft, so it’s a win-win for operators flying over to the US and needing support while here.” 

Benefits of the DGL include:

Tech travel coordination: The DGL coordinates the logistics of technical travel for maintenance crews and experts, ensuring arrival at the required destinations. This coordination minimises downtime for private aircraft.

Receiving US parts: Facilitating the import and receipt of US-made parts and components is required for maintaining private aircraft.

Time frame management: Adhering to service time frames is imperative to meet the demands of private aircraft owners. The DGL actively manages and updates service time frames.

Nixon added: “With the fleet size in Asia expected to double in the next decade, a strategic expansion into Asia aligns with these market dynamics, positioning us to cater to the evolving needs in this thriving sector.”

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As a provider of scheduled maintenance and AOG for nearly 30 years, Elevate MRO said it looks forward to the opportunity to service new and existing clients. MRO Insider allows users to obtain various quotes from a single service request.

Jim Slack, president of Elevate MRO, said: “Our highly qualified team of technicians provides world-class maintenance service, specializing in over 40 unique aircraft across 11 manufacturers. I’m thrilled to work with MRO Insider to bring our high standard of service and safety to their expanded client base.”

With in-house maintenance capability at Elevate’s Salt Lake City-based FAR Part 145 Repair Station and an AOG facility in Miami Opa-Locka, Florida, Elevate MRO offers a range of resources to the users of the MRO Insider users. In addition to the MRO side, Elevate has also added its managed aircraft fleet to the platform to assist with any AOGs outside their territory. 

Andy Nixon, president of MRO Insider added: “Our team at MRO Insider is thrilled to assist Elevate Aviation Group with their ever-expanding needs as both a fast-growing MRO and a customer focused management company. In the competitive nature of this industry, we celebrate companies who embrace technology in the interest of helping their customers.”

Jim Slack will attend NBAA-BACE at the Las Vegas Convention Center this week at Booth #N4028 alongside the leadership team from across all Elevate Aviation Group divisions. Whilst the MRO Insider team will attend NBAA-BACE in a walking capacity next week. 

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The firm said the milestone “underscores the rapid growth” that MRO Insider has gained since launching in 2016. Andy Nixon, president of MRO Insider said: “We are so excited to push through the 700 service provider mark as we strive to fulfill any AOG, parts, or scheduled maintenance service request from our registered flight departments.”

MRO Insider sources and manages aircraft maintenance services through a software-based platform. The platform’s interface allows operators to access a network of fully-vetted MRO service providers with reduced downtime and improved operational efficiency, it claims. 

“Thanks to all our vetted service providers, we are now seeing AOG events quoted in less than fifteen minutes, which helps aircraft operators quickly establish a plan without losing charter revenue or needing to locate supplemental lift on the Part 91 side. With AOG coverage in 30 countries, we are poised to continue our growth through 2023,” added Nixon.

For more information about MRO Insider and its services, visit www.mroinsider.com or contact Andy Nixon at andy@mroinsider.com.

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This provides operators with domestic and international AOG coverage as well as scheduled maintenance, FBO, parts, and GSE search capabilities. All of these services are available directly through MRO Insider’s app.

Nathan Winkle, president, Thoroughbred Aviation said: “Our commitment to the clients who have trusted us with their transactions extends past the actual closing. We want them to take delivery of their aircraft and feel confident that it is ready for that inaugural trip anywhere in the world. The value added by MRO Insider reinforces that commitment.”

Andy Nixon, President of MRO Insider added: “Nathan and his team at Thoroughbred have a unique no surprises approach to buying and selling aircraft, which includes flat transaction fees and a transparent process that has proven beneficial to their client’s bottom line. We are excited that Thoroughbred added us to their new owner packet so we can provide a quick, time-saving method when it comes to business aviation services.”

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Through the MRO Insider platform, aviation services provider, Real Alpha Flight will deliver fuel, handling, permits, and other services to flight departments travelling in the Mexican region.

“Our team in Mexico has done a fantastic job of onboarding participating FBOs in the region,” said Andy Nixon, presiden, MRO Insider. “Business leaders are energised by the fact they no longer have to give a per gallon kickback to contract fuel and other programmes out there, instead they will pay us a flat fee, no matter how many services the customer requests.” 

FBOs are visible on the MRO Insider live map, giving operators visibility to the services available in each region of the world, including the option to send requests directly. FBOs are notified via e-mail and push notifications when operators are searching for necessities like fuel, hangar space, lavatory service and transportation. 

“To streamline alternatives for the operator, the app request pings all FBOs on our network within 100nm of the destination,” Nixon added. “This allows FBOs to get in front of and possibly move the business to their ramp, driving competition between FBO chains with unlimited marketing resources. It also gives the operator a road map to the best services for that particular trip.” 

The average response time through the MRO Insider platform is less than 10 minutes, which may include a quote or a message from the FBO.

No initial fee is charged for the FBO to sign up. The company has a goal of surpassing 100 FBOs in 2022. 

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With international coverage added, MRO Insider users can now pay an annual fee to have AOG support in the US and over 25 additional countries, with packages starting at $500 per year. 

“Thanks to our recent international expansion, one of our valued flight departments was able to ping out for AOG support and receive options over in Italy,” said Andy Nixon, president, MRO Insider. “One of our newly-added providers, who carries a Part 145 approval, responded quickly and efficiently; carrying out the AOG work and getting the US-based aircraft back in the air.”

Service providers enrolling on the MRO Insider network are vetted criteria including: certifications, drug/alcohol paperwork and liability insurance. The company is also now offering flight departments and service providers 12 months at no cost if the value is not recognised through the platform.

“Our company doesn’t get involved with brokering jobs or being paid commissions; this model continues to exceed the expectations of our providers and flight departments – yet another way we continue to improve efficiency and transparency while we raise the bar for business aviation services,” said Nixon.

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Andy Nixon, president, MRO Insider said the integration seemed like the “perfect fit for flight departments” using the platform. “Considering the number of our registered tail numbers who use Global Appearance Partners to manage the appearance of their aircraft, it seemed logical to build a portal allowing the user to seamlessly transition to managing their detailing through the MRO Insider app.”

Jared Wolf, CEO, Global Appearance Partners, said: “We are really excited to partner with Andy and his team at MRO Insider. Their use of technology to solve problems for operators is one of the key reasons we wanted to partner with them. We believe that integrating our Atlas app and the full capabilities of Global Appearance Partners, helps to broaden the appeal of their platform.

We look forward to both supporting their existing customers as well as helping to grow the network in the future.”

MRO Insider users who do not have an Atlas account through Global Appearance Partners will be able to submit a request through the MRO Insider platform.

Nixon added: “Users who may be unfamiliar with the value Global Appearance has to offer will have access to the network and expertise that the company provides – yet another way we aim to improve efficiency and transparency while we raise the bar for business aviation services.”

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• The two companies have added over 60 FAA authorised providers to date.
• This first round includes 63 service providers outside the US, moving the total number of providers to over 400.
• Service providers are notified through e-mail and push notifications that aircraft operators are searching for maintenance through the platform.
• Average response times for AOG events have dropped below eight minutes from when the operators send a request.

MRO Insider announces a merger with Aviation Heaven; the company led by Andreas Past in Europe. The two companies have added over 60 FAA authorised providers to date, visible through the app and live map. The map updates provider locations every minute, allowing flight departments to plan where to land if issues should arise. This first round includes 63 service providers outside the US, moving the total number of providers to over 400.

Andy Nixon, President of MRO Insider, said: “Andreas has assisted our team in the past by quickly providing international contacts for maintenance, parts, and GSE.” He goes on to say, “It seemed fitting to partner up with a like-minded individual when it comes to supporting corporate aircraft operators through technology,” adding, “now that the international providers will have our app, pings from operators will be quickly dispatched by FAA authorised facilities within 300nm of the aircraft in need.”

Andreas Past, President of Aviation Heaven, said: “It’s great to see both networks working together on the same goal, providing worldwide coverage for FAA registered jets. We at Aviation Heaven are proud to represent MRO Insider in Europe, Asia, and Africa. Additionally, European, Asian, and African Operators can use MRO Insider to find FBOs on their trips to the US.”

Service providers are notified through e-mail and push notifications that aircraft operators are searching for maintenance through the platform. The provider responds within the app directly to the operator, including ETA and pricing. Operators can quickly download required vendor paperwork such as drug/alcohol info, proof of insurance, and ops specs. Average response times for AOG events have dropped below 8 minutes from when the operators send a request. “Our operators are receiving 3-6 competitive quotes for AOG response quicker than sitting on hold with a single call centre,” Nixon adds. In January, the company has pushed into the FBO market to include hangar rental, fuel quotes, handling, and ground service equipment to name a few.

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